When today’s customer wants a solution to a problem, they expect great customer service right away, regardless of what kind of business you work with. This can be challenging for small businesses, but Atlanta 24 hour answering services can have huge benefits not only for your customers, but for your company as well. Around the clock phone answering services allow you to provide better customer service without the hassle of having to answer the phone yourself. Here are some amazing benefits of using a 24 hour phone answering service.
Easy Appointment Scheduling
Regardless of what industry your company is in, you probably receive calls regularly from people needing to schedule appointments, consultations, or meetings with your staff. If you don’t have people on hand to answer the phone, you could miss out on an amazing opportunity for an important meeting. Phone answering services can act as your virtual receptionist, adding things to your calendar as they come up. Phone service companies can integrate with the software you already use, so you can easily see appointments or meetings on your existing scheduling software.
Even with the option of online ordering, many people still prefer to place orders over the phone. If you don’t have someone on hand to answer the phone, you could miss out on a potentially lucrative order. Atlanta 24 hour answering services can take your orders and put them into your system as they come in, so you can process them on a schedule that works for you. Customers will also be happy to have someone on the phone ready to take their order right away, instead of having to call back multiple times.
Phone answering services have become much more advanced and business savvy over the past several years, so you can work with them to develop a script that really represents your business and draws customers in. The best phone answering services now train their employees extensively in customer service, so they sound friendly and welcoming and know what you expect from them. In fact, most customers won’t even be able to tell that the person answering the phone doesn’t work in-house. Advanced technology also enables them to integrate with your systems for things like leaving general messages, scheduling, placing orders, and keeping track of customer needs.
If you find that your business is overwhelmed with calls that you don’t have time to take, hiring a 24 hour phone answering service is a great solution. It takes away the stress of having to deal with incoming phone calls, particularly those that come in outside business hours, and allows you to be more productive at the same time.