Job Opening for Content Specialist | Austin, TX | $95k in Vaco (Austin, TX)

Hello,   If you are looking for a Content Writing Job ? Then, This is the place where you can find All sources of Job opportunities with detailed information. 
Job Category : Content Writing
Company Name: Vaco
Position Name: Content Specialist | Austin, TX | $95k
Location : Austin, TX
Job Description : ***Content Specialist | Onsite in Austin, TX | Upto $95k*** Description: Our client is seeking a Content Specialist to join the Platform Customer Care team. This individual will be responsible for developing and maintaining accurate, timely, and useful content across both a central knowledge base platform and an external customer help center. They will work closely with the Knowledge Management Lead to develop agent messaging, draft SOPs, and create external FAQs. This position will report to the Sr Manager of Customer Care, Platform Tools & Training. Responsibilities: Curates and creates all Agent-facing materials in collaboration with Instructional Designer/Knowledge Management Lead/SMEs, specifically around Agent workflows, including process, policy, and messaging. Curates and creates all Customer-facing materials in collaboration with Product & Legal team, specifically around FAQs related to client Pay and The Client Channel. Help define the internal brand Voice to ensure all Agent and Customer-facing materials are consistent with brand standards and reflect the brand in a positive manner. Proactively provide recommendations on deliverables and share insight on what is needed to move forward (i.e. SME support, clarification on process, additional time to execute) Project managing the E2E of all content requests to ensure a high level of visibility on what is launched recently, up next, and what is in the backlog. Constant evaluation of Knowledge Base and External Help Center, including processes, policies, and messaging to improve overall agent experience (process improvement partnership with ops, coordination with QAL for knowledge gaps, partner with ID on launches/comms to vendors, distill tricky processes into customer-friendly messaging) Promote support-wide communication excellence through supporting all efforts in copywriting and messaging needs-including training materials, vendor communications, and internal/external articles. Create review and approval processes to research, develop, and verify the accuracy of content. Reduce risks by ensuring all training materials, policies, procedures, and external FAQs are consistent with branding and voice. Ensure content adheres to branding guidelines in terms of terminology, design, style, and tone. Minimum Qualifications: 3+ years’ experience relevant experience with copywriting and copy editing Call center or customer service exposure and experience is strongly desired. Hyper-organized professional who can manage complex, multi-stakeholder engagements from inception to completion with minimal supervision and exacting attention to detail. Passionate about becoming subject matter expert for a designated area of work, specifically within the Platform Support organization. Excellent writing, interpersonal, and oral communication skills with proven ability to write, edit, and organize thoughts in a clear, concise, and well-organized manner. An obsession for consistent and standardized presentation of information. Curiosity, attention to detail, and a proactive approach to problem-solving Ability to receive feedback and adapt when given constructive feedback Demonstrated creativity and ability to adjust quickly to change Demonstrated ability to write or help localize content to multiple cultures and languages around the globe A portfolio demonstrating your experience and skills related to copywriting (including but not limited to external help center articles, internal process documentation, agent-facing materials such as SOPs and/or messaging scripts, etc.)
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