Job Opening for Digital Content Manager in Thermo Fisher Scientific (Carlsbad, CA)

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Job Category : Content Writing
Company Name: Thermo Fisher Scientific
Position Name: Digital Content Manager
Location : Carlsbad, CA
Job Description : Job Title: Digital Content Manager Location/Division Specific Information: This is a US-based, 100% remote position, ideally based near one of our sites in: Carlsbad, CA; Pittsburgh, PA; Lenexa, KS; Waltham, MA When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals. How will you make an impact? The Digital Content Manager provides content strategy, content management, and content governance expertise to help ensure effective, high-quality digital content on thermofisher.com. The Digital Content Manager ensures that web content follows established, practical, and optimized processes during development and production workflows so it ultimately adheres to best practices in information architecture (IA), editorial and brand style, user experience (UX), web design and strategy. The candidate must be able to build, nurture and navigate strong, collaborative partnerships with internal stakeholders, function as a website subject matter expert for marketers and web teams, and be a tireless advocate for the customer experience. The ideal candidate is an excellent communicator, detail-oriented, process-driven and has the ability and desire to work in a governance role alongside a team constantly being asked to stretch and expand its capacity and capabilities. What will you do? Ensure that digital content is accurate, consistent, and complete, and adheres to digital, editorial, SEO, and brand standards Establish and enforce website content guidelines Document and train on content best practices and web development processes Review, edit, and align marketing, educational, product, support, and search content for campaigns, new product introductions, integration projects, and routine requests according to best practices Author or edit directly in content management systems, and troubleshoot content display issues Provide subject matter expertise in life science fields, including a strong understanding of applications and techniques used in laboratories or industrial settings Advise on content strategy for web content projects Identify opportunities for and enlist business assistance with content optimization and cleanup Advise on location of new marketing pages within the site hierarchy Provide feedback on optimizing content for search engines (SEO) Manage, coordinate, and prioritize tactics and projects, delivering on time and on budget Analyze internal and external customer needs, address customer feedback, and participate in voice of customer studies and content optimization projects to improve the presentation of digital content Communicate and collaborate effectively with business partners in meetings and using project tracking systems Advise on content aspects of A/B testing Analyze content performance and web feedback, and use those data to reevaluate web content guidelines and recommended content practices How will you get here? BA/BS in a scientific, communications, marketing, IT related discipline; advanced degree preferred Experience writing or editing scientific or technical marketing content Experience managing marketing and product content on websites within content management systems Laboratory experience a plus Keen attention to detail and a high regard for content quality Impeccable writing, grammar, and proofreading skills and sophisticated knowledge of English usage (grammar, spelling, punctuation, language usage, audience sensitivity) and scientific content types Understanding of and experience with web disciplines such as user experience, taxonomy and tagging, information architecture, content marketing, componentized content, digital marketing, analytics, and testing Excellent analytical, problem-solving, time management, and communication skills Strong project management, relationship management, and critical thinking skills Strong organization, verbal communication, and presentation skills Ability to manage multiple projects simultaneously under tight timelines Highly motivated with a demonstrated ability to take initiative to drive content and process improvements Experience in web analytics a plus Ability and desire to interact with and support a diverse, global team of content contributors, including willingness to accommodate schedules outside of your home base. Ability to travel at low frequency for team, project, and business meetings Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com
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