Job Opening for SDK & Technical Writer in ShipperHQ (Austin, TX 78735)

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Job Category : Content Writing
Company Name: ShipperHQ
Position Name: SDK & Technical Writer
Location : Austin, TX 78735
Job Description : SDK & Technical Writer About ShipperHQ and this position: ShipperHQ is a startup headquartered in Austin, TX making a big impact in the ecommerce shipping space. Founded in 2009, we are a premier supplier of shipping software for ecommerce sites, selling to both SMB and Enterprise customers. We have 60+ team members spread across the US, the UK, Canada and Australia. 40+ members are based in Austin, TX. We are seeking an outgoing individual with a positive attitude that is willing to grow with the company. We are looking for a strong SDK & technical writer to join our growing product team here at ShipperHQ. Your role will be to create comprehensive technical content to help developers leverage our software development kit (SDK) as well as help our customers get set up and fully utilize ShipperHQ to grow their business. The SDK & Technical Writer will contribute in the following areas: Maintain, grow and develop our developer portal where we help developers onboard our Software Development Kit and document APIs via simple and easy to follow tutorials, high-level description of our SDK capabilities as well API specific documentation and examples. Maintain, grow and develop our customer documentation portal by working closely with the customer success and product teams to keep our documentation up to date, document new features and capabilities while ensuring we have high-quality content and satisfied autonomous merchants. Write content that meets the needs of ShipperHQ customers, using language that sets our users up for success Research, outline, write, and edit new and existing content, working closely with various departments to understand supported and unsupported use cases and the updated or new capabilities being worked on. requirements Determines the clearest and most logical way to present information and instructions for greatest reader comprehension and writes and edits technical information accordingly Prepares or commissions graphics and illustrations to elaborate on or complement technical writing Remains up-to-date on technological and product developments in the ecommerce and shipping industries The ideal candidate has the following experience: 4+ years of industry experience as a technical writer Experience with API and SDK documentation or an ability to code and interact with GraphQL apps (end to end testing of apps a plus). Previous experience writing documentation for multiple audiences (end-users and API developers) Superior written and verbal communication skills, with an eye for detail Experience working with engineering, design and product to improve user experience Good prioritization and time management skills Self-learner: Proven ability to quickly learn and understand complex topics and products Benefits and Perks: 22 days PTO in addition to public holidays 401k Match Medical, Dental and Vision Insurance Maternity and Paternity Leave Logistics: Currently, our company is working remotely Compensation is based on experience At ShipperHQ, we’re proud to be a team that’s as diverse as the merchants we serve. As a member of the ecommerce community, we take our responsibility to empower shops large and small to grow and thrive through the power of technology to heart. With honesty, responsiveness, and innovation at the center of all we do, we remain committed to hiring the right people for the job, regardless of race, background, religion, or eccentricity. 2r217cA8pZ
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