|Job Category :||Content Writing|
|Position Name:||Technical support specialist and technical content writer|
|Job Description :||Uptime.com, a leader in website monitoring, is looking to expand its team in the US for candidates in the Mountain or Pacific time zone. If you are self disciplined and looking to work full-time remotely this is the position for you.We are seeking an addition to our team who is experienced in Technical Support and a highly creative and tech-savvy writer/editor.Writer OverviewYou will be responsible for writing and analyzing key industry information, as well as identifying areas to improve understanding of our services via support documentation, blogs, and other content. The focus for this position will be: Technical orientated Blog posts, Industry reports, & client communication. Our audience is highly educated in our field of website monitoring, so we are looking for someone who can distill advanced technical concepts into user-friendly language. You will work with other writers to research, write and edit content in keeping with our language and style guides. Our company values accuracy and depth of information within our content.Technical Support OverviewIn addition to writing, you will be joining the support team to answer incoming support requests as well as creating outgoing customer outreach. Professional and knowledgeable communication is key so those candidates with comparable industry experience will be given priority. The support team is involved in a number of customer success outreach efforts, and provides solutions to clients monitoring needs.Responsibilities: Conduct market research to determine potential of industry news and blogsDocument specific use cases that require an understanding of the product, either via support articles or in blog formTranslate complex data into simple graphs and textWrite and edit content for the marketing site and user-facing support documentationProviding technical support to clients via email, live chat or phoneConduct client success outreach and product demo callsJoin Sales Team on Technical calls for potential clientsAssist with QA of internal development for end usersInternal support and operation tasksQualifications: Strong analytical and critical thinking skillsNative or Advanced English speaker and writer.Strong written and verbal communication skillsExperience writing about DevOps, network outages, and infrastructure best practices are a plus.Tech-savvyAutodidact (self-learner)Strives for technical correctnessRelevant college degree – writing, marketing, communications, engineering, IT, computer scienceAbility to work well with global teamsProficient at resolving problems remotelySelf-starter, self-motivatedMust be able to multi-task and troubleshoot quickly in a fast-paced environment where no two days are the sameTeam player and collaboratorGreat to have: A passion for technology and its abilitiesExperience with video or visual mediumsCreative collaboration and problem-solving skillsExperience with ZendeskJob Type: Full-timeSalary: $45,000.00 per yearApplication Question(s):Please confirm you have seen the salary offeredEducation:Bachelor’s (Preferred)Experience:Customer service: 1 year (Required)Technical Content writing: 2 years (Required)Language:English (Required)Work Location: Remote|
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