|Job Category :||Content Writing|
|Position Name:||UX Writer|
|Location :||New York, NY|
|Job Description :||You Lead the Way. We’ve Got Your Back. At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. The Enterprise Digital Member Experiences team enables innovation, accelerates agility, and empowers Card Members through its digital products and experiences. Our UX writers and content designers work closely with Design, Research, Product, and business partners to create the voice of American Express across digital properties, including web, mobile, and partner-led channels. This role brings American Express’ world-renowned customer service to life through straightforward, customer-friendly messages. This is an exciting opportunity for someone who can combine business needs with customer needs to drive the digital experience forward. What You Would Be Doing Supporting senior UX writers/content designers Transforming ideas, business opportunities, research, and creative vision into compelling, clear, concise content for core digital journeys for our Card Members Creating content that adheres to brand strategy, brand guidelines, and tone Collaborating and communicating ideas with the spirit of camaraderie Presenting work with the ability to defend your decisions persuasively Using feedback and testing takeaways to iterate effectively Partnering with legal and compliance to meet regulatory needs Reviewing marketing content to ensure it adheres to UX writing best practices We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. Currently, the Company requires that colleagues, effective March 1, must have received a booster shot against COVID-19 in order to work in or visit any of our US offices, subject to legally required accommodations. If the role you are applying for is designated as hybrid or onsite, you will be required to visit our offices. Who You Are Have one year of relevant experience or completed a UX writing/content design course More of a strategic thinker, less of a blank-filler Polished presenter, clearly articulating how your copy addresses objectives and solves problems Champion for collaboration, early and often Advocate for the user Can pivot quickly and work on a wide range of projects simultaneously Exude positivity, requires minimal supervision, and have a strong work ethic Ambassador for UX content, playing a key role in helping this growing team reach its potential Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. US Job Seekers/Employees – Click here to view the “EEO is the Law” poster and supplement and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.|
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