Moving company with real friends makes moving a breeze

Only true friends will help you move. Fortunately, so are the folks at True Friends Moving Company in Nashville. The company is the product of an entrepreneur who has always dreamed of owning a business – he even left behind other solid opportunities to pursue this dream. Read all about it in this week’s Small Business Spotlight below.

What does the company do?

Provides moving services.

Founder Chris Knowles told Small Business Trends: “At True Friends Moving Company, we proudly offer a wide range of packing and moving services for homeowners, business owners, renters and seniors. Our reliable services include residential relocations, commercial relocations, home relocations, relocations for seniors, apartment/apartment relocations, long distance relocations and professional help with packing.”

Business niche

Provide timely and caring services.

Knowles says, “Individuals and families throughout Tennessee and beyond choose us over our competitors because we’ve built a great reputation for showing up to appointments on time, being enthusiastic about work, and helping plan every detail of the move. Whether it’s staying within budget or offering flexible scheduling options to accommodate busy lifestyles, we’re committed to ensuring our customers have a hassle-free experience, we don’t just offer free padding and shrink wrap for fragile items that need to be packed and moved, but unlike other moving companies we don’t charge extra if our movers have to walk up and down stairs with heavy packages or furniture.”

How the company started

To satisfy a passion for entrepreneurship.

Knowles explains, “I started True Friends Moving Company after I found myself at a crossroads: I could take a chance and pursue my interest in owning a business, or I could keep climbing the corporate ladder at a Fortune 500 company where I was. worked for many years.

“After a long search, I realized I was more passionate about building my own business and brand than about working for someone else. True Friends started with just a few movers and a moving van. From there, we built a foundation that starts with providing unparalleled customer service. From the very beginning, we were hyper focused on not only working hard to build the brand, but also staying committed to providing quality moving services at affordable prices. Since then, True Friends has remained committed to upholding the standards that make us THE MOVERS of Tennessee and Florida. As they say, ‘the rest is history.’”

Biggest win

Earn recognition as an INC 5000 fastest growing small business.

Knowles adds, “In recent years, even during the pandemic and hiring challenges, we have been able to sustain our growth by keeping our current workforce happy and quickly adapting to changes in the market. adapting was one of our greatest assets and I am excited about the new challenges ahead.”

Biggest Risk

Open a second branch quickly.

Knowles says, “Looking back, I feel like if we had waited a few more years to make sure every policy and SOP was completed first, it probably would have gone a little smoother. We took the plunge assuming it would have the same performance as Nashville. But that just wasn’t the case. We learned the hard way that running a second location had its own unique challenges. But it was also fun along the way.”

Lesson learned


Knowles explains, “It was difficult to hold onto everything on my own in the early days of the company. It was only with additional help that I was able to delve into other areas of the company that needed attention.”

How would they spend an extra $100,000?

Reward the team.

Knowles adds, “Given how hard my team has worked to help the company grow during the pandemic, I would use the extra $100,000 to hand out bonuses to all my employees.”

Namesake company

A friendly dog.

Knowles says, “The dog in our company logo is our mascot, Chopper, an English-American Bulldog mix. Sadly, Chopper passed away. But he lived a wonderful life and was a faithful companion and true friend to everyone. used to be around our office and was always ready to greet everyone with a wagging tail. Although we miss him, we honor his life with our logo.”

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Image: True Friends Moving Company, Chris Knowles

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